18montrose

Shipping & Returns

How soon will I receive my order?

We aim to deliver within 3-5 working days approximately (Mon-Fri), orders placed after noon may take an extra day's delivery. Please note, during busy periods, especially sale time, delivery may take between 5-7 days, however we do aim to get your purchase out sooner.

Delivery Exceptions

On rare occasions parcels may go missing, if for any reason you have not received your parcel within 7 days of ordering, please call us on 0115 941 3474 and allow us 5-8 working days for us to carry out the investigation.

What is the delivery charge?

UK DELIVERY
Standard Delivery 48 - 72 Hrs - £4.95
Free Shipping on all orders over £150
EU DELIVERY
Standard 48 - 72 Hrs - £9.95
Free Shipping on all orders over £150
USA & CANADA DELIVERY
Standard 48 - 72 Hrs - £19.95
Free Shipping on all orders over £200
JAPAN DELIVERY
Standard 48 - 72 Hrs - £19.95
Free Shipping on all orders over £200
ASIA DELIVERY
A DELIVERY
Standard 48 - 72 Hrs - £24.99
Free Shipping on all orders over £225
REST OF THE WORLD DELIVERY
Standard 48 - 72 Hrs - £29.99
Free Shipping on all orders over £300

What are my delivery options?

You can only specify a different delivery address from your billing address, if it is your place of work. Just fill in your office address details at the checkout when prompted.

Can I track my order?

You will be sent an email to confirm that we have despatched your order. On this confirmation, we will include a DHL tracking code, which you can enter into http://www.dhl.co.uk to monitor its progress. If for some reason your despatch confirmation does not include a tracking code please call our customer services on 0115 941 3474 with your order number and they will update you on the status of your order.

Christmas Returns Policy

We've extended our Returns Policy for Christmas 2016. Orders placed between Thursday 1st December 2016 and Monday 19th December 2016 can be returned up until Monday 9th January 2017. All returns are subject to our Standard Returns Policy.

Returns

We guarantee to refund any item you are not completely happy with when you return it to us within 28 days of receipt.

In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached.

Refunds will be credited to your original method of payment.

Returns by Post

If you return goods via post please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DHL, please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Returns Address

18montrose
58 Bridlesmith Gate
Nottingham
NG1 2GP

tel - +44 (0)115 941 3474

Exchanges

Unfortunately, we cannot process exchanges on orders, therefore any unwanted item will need to be returned for a refund and a new order placed for the required item.

Statutory Rights

Your statutory rights are not affected by our return policy.

We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Duties

We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.